IT

📌 Job Title: IT Support Technician (Level 3)

Location: Addis Ababa
Type: Full-Time | Onsite
Reports To: IT Manager

About the Role

We’re seeking a seasoned IT Support Technician to provide expert support for a wide range of IT systems and services. The ideal candidate has extensive hands-on experience, thrives in a dynamic environment, and is passionate about delivering top-tier technical support and customer service.

Responsibilities

• Use ticketing system to manage and resolve IT support issues.
• Provide end-user support for hardware, software, printing, and AV technology.
• Perform installations, configurations, and deployment of IT equipment.
• Troubleshoot issues using documentation and available tools.
• Support large meetings and events with IT and AV setup and teardown.
• Track and manage IT assets and document procedures.
• Collaborate cross-functionally to escalate and resolve technical problems.
• Maintain strong customer relationships and act as a liaison between users and technical teams.

Requirements

• Bachelor’s degree in IT, Computer Science, or a related field.
• 3–5 years of IT Help Desk experience in an enterprise setting.
• Proficiency with Windows OS, Office 365, and Microsoft applications.
• Experience with Azure Active Directory and ITSM best practices.
• Strong troubleshooting, coordination, and communication skills.
• Ability to work independently with a proactive mindset.

Preferred Certifications

• CompTIA A+, Apple Device Certification, Windows certifications, KCS.

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📌 Job Title: IT/AV Support Technician (Hybrid Role)

Location: Addis Ababa
Type: Full-Time | Onsite
Reports To: IT Manager

About the Role

We are looking for a dynamic Hybrid IT/AV Technician to support both desktop and AV systems in a fast-paced enterprise environment. This hybrid role demands strong communication, multitasking, and hands-on problem-solving skills.

Core Responsibilities

• Support users via in-person, phone, chat, and email channels.
• Install, configure, and maintain AV and desktop systems.
• Conduct AV testing, maintenance, and room readiness checks.
• Handle IT and AV support for meetings and events.
• Assist with device setup, troubleshooting, and service requests.
• Maintain IT asset tracking and create documentation for processes.
• Deliver support with a customer-focused approach, including executive-level service.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• 2–4 years of IT support in a Help Desk or Desktop Support role.
• Strong experience with AV systems, Zoom, and Microsoft Teams.
• Knowledge of Azure Active Directory, Windows OS, and Office 365.
• Effective written and verbal communication.
• Flexibility to work evenings/weekends as needed.

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📌 Job Title: Audio Visual (AV) Technician

Location: Addis Ababa
Type: Full-Time | Onsite
Reports To: AV/IT Manager

About the Role

We are hiring an experienced AV Technician to manage technical AV support for meetings and events, both virtual and in-person. This is a hands-on role requiring strong attention to detail, system knowledge, and excellent customer service.

Responsibilities

• Deliver onsite and remote AV support for meetings and events.
• Process support requests via AV support mailbox, EMS, and ticketing systems.
• Troubleshoot AV systems including VTC, Crestron, displays, and signal paths.
• Perform regular testing and maintenance of AV systems.
• Assist with setup and breakdown of AV for conferences.
• Coordinate with third-party service providers as needed.
• Document AV procedures and support knowledge base growth.

Requirements

• Bachelor’s degree in a relevant field such as AV Technology, IT, or Engineering.
• Experience with event AV and live event planning.
• Hands-on experience with Crestron and Microsoft Teams Rooms.
• Strong understanding of signal flow, AV drawings, and unified communications platforms.
• Clear verbal and written communication with excellent customer service skills.